Asistone AI and CRM
Your customer messages in one inbox, the first reply from Asistone AI
Bring your WhatsApp, Instagram and Messenger conversations into one inbox. Let Asistone AI answer with your information and hand the conversation to your team when needed.
Customer: Is the ceramic mug dishwasher safe?
Yes, you can wash it in the dishwasher. For the gold-rimmed models, we recommend washing by hand.
AI answered · Source: Product care guide
Customer: When will my order ship?
I've passed your question to our team; they'll get back to you here.
Support ticket opened · Handed to the team
Your team took over · AI is off in this conversation
Your team: Hello, your order ships tomorrow. I'll send you the tracking number here.
One inbox instead of three apps
- WhatsApp Business, Instagram and Messenger messages in one list; filter by channel.
- Assign conversations to your teammates or hand them over.
- See the conversations waiting for a reply, the closed ones and the ones the AI is handling, each on its own.
- If a customer writes to a closed conversation again, it reopens on its own.
- You connect the same number to Asistone while you keep using your WhatsApp Business app.
Asistone AI answers with your information
ScaleSet up your assistant
Write which topics it covers and the tone it answers in.
Fill the knowledge base
Upload your product information, return terms and frequently asked questions as PDF, Word or text files, up to 20 MB per file.
Connect your channels
Connect your WhatsApp, Instagram and Messenger accounts to Asistone.
The AI answers, your team takes over
Asistone AI answers the questions it knows; when it doesn't know, it opens a support ticket and leaves the conversation to your team.
Customer: Does this mug come in sets?
Yes, we have a set of 6. You'll find it in the "Sets" section on the product page.
AI answered · Source: Product catalog
Customer: Can you give me a discount?
Our team will help you with this; I've passed your question on.
Outside its topics · Handed to the team
You're always in control
- Every reply the AI writes is marked.
- Asistone AI talks only about the topics you set.
- It leaves a question it doesn't know to your team by opening a support ticket.
- In any conversation, you can turn the AI off and reply yourself.
The products and conversations in the example are illustrative.
If you have a Shopify store, Asistone AI helps you sell too
- It searches your products and collections and tells customers about current promotions.
- It tells a verified customer the status of their order.
- It creates an order with the customer's approval, with a card payment link or cash on delivery.
Asistone AI does not create orders on Trendyol or Hepsiburada; on these channels it answers questions and hands over to your team when needed.
Customer: Do you have the white ceramic mug in a set of 6?
Yes, the set of 6 is 1,290.00 ₺. If you like, I can create your order here.
AI answered · Shopify catalog
Customer: Sounds good, I'll pay by card.
From conversation to customer, from question to solution
Leads
Save leads from your conversations and follow them up.
Support tickets
Open, assign and close support tickets; the ones Asistone AI opens are here too.
No duplicate tickets
A new question from the same customer is added to their open ticket, so tickets don't pile up.
“Our e-commerce operations became 300 percent faster. With AI + CRM, our customer support process became much easier and our customer satisfaction reached 100%. Our customers can reach us instantly and all their problems are solved instantly.”
Translated from Turkish
25,000AI credits every month · Scale
Credits are simple
- The Scale plan comes with 25,000 AI credits every month; credits renew each month.
- Every reply Asistone AI generates uses 1 credit.
- You see your remaining credits on your subscription page.
The inbox comes with Growth, Asistone AI with Scale
Growth is 6,500 ₺ a month, Scale is 12,000 ₺ a month. Both include every ERP module; prices include VAT.